WOOF...Check out some important policies & reminders

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• Portals are for current customers only
• This will allow customers to book daycare & boarding reservations on their own, deleted scheduled booking they might already have, uploading vaccinations paperwork & update customer information. 
• When booking using our system nothing is final UNTIL approved by Metropet in which you will get a confirmation email. We will try our best to approve all bookings during business hours but if a last-minute booking (night before/morning of) is needed please call Metropet during business hours or message the app. 
• Appointment requests will only be approved during business hours

To provide secure payments, scheduling, billing & efficient communication, Metropet uses professional software and payment systems. 

A technology fee applies when a card payment is processed and is waived by Metropet when payment is made by cash or check. This fee is not based on card type and is not a credit or debit card surcharge. 

Our goal is transparency, flexibility and maintaining high-quality service without embedding these costs into base pricing. 

• We only offer daycare Monday thru Saturday
• Saturday daycare must be booked by the beginning of the week
• We do not allow drop in's for daycare; all appointments MUST be booked before hand
• Please make sure to book daycare visits in advance; we can not guarantee that we can accommodate night before or morning of booking
• 24 hours cancellation policy for daycare; if you do not cancel within 24 hours you will be charged for that day
• Daycare is only closed on major holidays; if we email reminding you we are open and you do not cancel (do not show up) you will be charged for the day
• Dogs are only feed while at daycare at nap time (12:30 PM); we can not feed dogs during daycare at any other times

• We board dogs 365 days including major holidays 
• There are no pick ups/drop offs for boarding on the following holidays:  Memorial Day, July 4th, Labor Day, Thanksgiving Day & Christmas Day
• Boarding dogs eat 3 times a day; Breakfast at 6:30 AM ,  lunch at 12:00 PM (If applied) & dinner at  4:00 PM. 
• We take all collars off dogs when boarding 
• Dogs can not have treats/bones in kennels overnight 
• Metropet supplies the kennel, bowls  & fun while boarding. Customers are require to bring food, treats, medications (if needed) & bedding

All dogs that bring blankets/beds need to have their names written on them. If a name is not on them at drop-off Metropet staff will write their name on the bedding themselves. 

• Weekends: Doors are unlocked from 8:00-9:00 AM & 5:00-6:00 PM. Facility is locked at all other times; NO EXCEPTION!
• DAYCARE: All dogs are require to get at daycare by 10:00 AM; no dogs will be accepted into daycare after 10:00 AM. 
• Half days are only until 1 PM; no half days in the afternoon hours
• During the week daycare opens at 6:30 AM and closed at 7:00 PM
• A late fee is added for any dog at daycare after 7:05 PM. 
• At 7:30 PM if your dog(s) is still at daycare without warning they will be kenneled and left overnight. A boarding fee will be applied. 

• If your dog(s) is showing any signs of illness they are not allowed at daycare or boarding. 
• You dog should not come to daycare/boarding if the following: loose stool, throwing up, upset stomach, redness in the eyes, coughing, hacking of any kind, or worms
• If your dogs is taking any medications for any illness/infections they are not allowed at daycare or boarding
• We do not allow dogs to wear cones for daycare or boarding 
• If your dogs has been treated for Kennel Cough they can not return to Metropet without a note clearing them from vet